Customer Success Manager

Job Summary

Managing a high-volume portfolio of smaller EMEA accounts, the full-time Customer Success Manager will oversee the renewal process, conduct kickoff calls, and maintain accurate account data while working remotely.

Key responsibilities

• Own the end-to-end renewal process for approximately 60-70 EMEA accounts, from outreach to confirmation
• Conduct kickoff calls for new accounts, setting clear expectations for coverage and support
• Maintain an accurate renewal forecast in Salesforce and identify at-risk renewals early

Required qualifications

• 1+ years of experience in a client-facing, customer support, or account management role
• Proven ability to manage a high volume of accounts while staying organized
• Comfortable using a CRM, preferably Salesforce, for tracking renewals and account status
• Based in Europe, able to work core hours that overlap with EMEA business hours
• Self-motivated and process-oriented, with good judgment regarding escalation of issues