Customer Success Manager

Job Summary

Owning the customer journey from late-stage sales through onboarding and ongoing growth, the full-time Customer Success & Solutions Manager will work remotely to support customers in achieving measurable value from digital products while collaborating with internal teams.

Key responsibilities

• Support the Sales Process by demonstrating product capabilities and addressing customer inquiries
• Lead Onboarding & Adoption efforts, guiding customers through training and configuration activities
• Coordinate Implementations & Integrations with customers and internal teams to ensure seamless execution

Required qualifications

• 3+ years of customer-facing experience in Customer Success, Solutions Consulting, or similar roles
• Experience with SaaS platforms or digital products in a customer-facing capacity
• Proficient in delivering product demonstrations and training for diverse audiences
• Technical aptitude to understand integrations, data flows, and APIs
• Strong communication and project management skills to manage multiple customer priorities