Customer Success Manager

Job Summary

Driving adoption and retention in high-value strategic accounts, the full-time remote Customer Success Manager will provide technical support, lead onboarding efforts, and build trusted relationships with customers at both executive and operational levels.

Key responsibilities

• Provide elevated technical support to resolve issues and facilitate upgrades
• Lead onboarding and adoption initiatives with customized success plans
• Conduct quarterly and monthly business reviews to track ROI and business outcomes

Required qualifications

• 5 years of experience in customer-facing roles with a focus on customer engagement and technical training
• Proficiency with ticketing systems such as JIRA or Zendesk
• Familiarity with at least one programming language, such as C++, Java, or JavaScript
• Hands-on experience with Unix/Linux system administration and containerization technologies like Docker and Kubernetes
• Prior experience with NoSQL technologies and strong troubleshooting skills