Customer Success Manager

Job Summary

Serving as the primary relationship manager for key airline clients and vendor partners, the full-time remote Customer Success Manager will blend operational oversight with strategic account management to ensure seamless baggage repatriation and optimize vendor courier networks.

Key responsibilities

• Act as the main point of contact for assigned airline clients and vendor couriers within the Bags, Inc. logistics line of business
• Develop and maintain strong relationships with client representatives, proactively anticipating their needs
• Lead the creation and presentation of quarterly business reviews (QBRs) and performance reports, translating complex data into actionable insights

Required qualifications

• 5+ years of professional experience as a Customer Success Manager, preferably in the hospitality or airline industry
• Proven experience in relationship management and creating presentations for high-level audiences
• Strong familiarity with data analytics and leveraging AI to enhance logistics or account management efficiencies
• Experience with operational tracking systems and handling multiple priorities simultaneously
• Demonstrated ability to maintain positive relationships with client representatives