Customer Success Manager
Job Summary
To support the growth of Carla AI, the full-time remote Customer Success Manager will own customer onboarding, drive retention, and identify expansion opportunities while building the success function from the ground up.
Key responsibilities
- Lead customer onboarding and activation, configuring the Carla platform and training teams on its use
- Monitor customer health metrics and maintain ongoing relationships to ensure retention and satisfaction
- Identify growth opportunities within existing accounts and collaborate with cross-functional teams to enhance customer experience
Required qualifications
- 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
- Proven track record of onboarding and retaining customers while driving product adoption
- Strong project management skills with the ability to handle multiple customer implementations simultaneously
- Experience with CRM systems such as HubSpot or Salesforce
- Self-motivated and detail-oriented, capable of working autonomously in a fast-paced environment
Complete Job Description
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