Customer Success Manager
Job Summary
Serving as the primary strategic partner for assigned Prior Authorization clients, the full-time remote Customer Success Manager will drive customer satisfaction, solution adoption, and long-term success while developing trusted relationships with healthcare providers and health systems.
Key responsibilities
- Act as the primary point of contact and trusted advisor for a portfolio of Prior Authorization customers
- Proactively manage customer health, identify risks, and drive resolution to ensure customer success
- Lead customer onboarding, implementation support, and conduct regular business reviews to communicate value and performance metrics
Required qualifications
- Bachelor's degree in Business Administration, Healthcare Administration, Health Information Management, or related field
- 3+ years of experience in customer success or account management
- Exceptional relationship-building and customer engagement skills
- Strong customer advocacy mindset with professionalism and executive presence
- Experience with healthcare technology or SaaS solutions is preferred
Complete Job Description
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