Customer Success Manager

Job Summary

To support a growing SaaS company, the full-time remote Customer Success Manager will engage users to maximize product adoption, track customer account health, and build strong relationships while advocating for customer needs and improving their overall experience.

Key responsibilities

• Drive customer value through success check-ins and outreach campaigns to ensure effective use of key software modules
• Collaborate cross-functionally with internal teams to enhance customer experiences throughout their lifecycle
• Respond to customer inquiries and issues swiftly, turning challenges into constructive conversations and ensuring maximum value from their investment

Required qualifications

• 2-5 years of experience in SaaS Customer Success, Inside Sales, or related roles with a focus on high-volume outreach
• Bachelor's degree required
• Proactive mindset with experience in cold outreach and converting conversations into outcomes
• Familiarity with CRM and reporting tools such as Salesforce, Gainsight, or HubSpot
• Strong problem-solving abilities and a solutions-oriented mindset with a passion for healthcare, particularly senior healthcare