Customer Success Manager

Job Summary

Managing a portfolio of clients, the full-time contract Customer Success Manager will oversee onboarding, delivery processes, and client health monitoring for a creative production initiative, ensuring high-quality project execution in a remote environment.

Key Responsibilities

• Serve as the primary point of contact for client onboarding and program setup, ensuring clear expectations and understanding of processes
• Manage the end-to-end delivery process, tracking milestones and maintaining consistent communication with clients throughout engagements
• Coordinate creative delivery between clients and internal teams, translating briefs and feedback while monitoring financial checkpoints and project health

Required Qualifications

• 4-7 years in client management, project/program management, or account coordination within a digital marketing or agency environment
• Experience in creative teams or creative delivery, particularly in video production
• Proven ability to manage multiple concurrent projects or accounts effectively
• Familiarity with budget and scope tracking for project-based work, including financial checkpoint management
• Hands-on understanding of YouTube creative best practices and video-first demand generation strategies