Customer Success Manager
Job Summary
Driving adoption and retention in high-value strategic accounts, the full-time remote Customer Success Manager will provide technical support, lead onboarding efforts, and build trusted relationships with customers at both executive and operational levels.
Key responsibilities
- Provide elevated technical support to resolve issues, bugs, and upgrades
- Lead onboarding and adoption initiatives with customized success plans
- Conduct quarterly and monthly business reviews to track ROI and business outcomes
Required qualifications
- 5 years of experience in customer-facing roles, including customer engagement and technical training
- Familiarity with ticketing systems such as JIRA or Zendesk
- Proficiency in at least one programming language (e.g., C++, Java, JavaScript)
- Hands-on experience with Unix/Linux system administration and containerization technologies like Docker and Kubernetes
- Prior experience with NoSQL technologies and database systems
Complete Job Description
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