Customer Success Manager
Job Summary
Owning the onboarding, adoption, and retention processes, the full-time remote Customer Success Manager will work directly with customers of Carla AI, ensuring they achieve measurable value from the product while shaping the customer success function from the ground up.
Key responsibilities
- Lead new customers through implementation and training on the Carla AI platform
- Monitor customer health metrics and drive retention through regular check-ins and proactive outreach
- Identify growth opportunities within existing accounts and collaborate with cross-functional teams to support business growth
Required qualifications
- 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
- Demonstrated ability to onboard and retain customers, driving adoption and reducing churn
- Strong project management skills with the ability to manage multiple implementations simultaneously
- Experience with CRM systems such as HubSpot or Salesforce
- Proactive and empathetic approach to anticipating customer needs and resolving issues
Complete Job Description
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