Customer Success Manager
Job Summary
Owning a portfolio of approximately 125 accounts, the full-time Customer Success Manager will manage client relationships post-sale, conduct business reviews, and proactively address account health to mitigate churn, all while working remotely or from the Boulder, CO office.
Key responsibilities
- Manage relationships for a Mid-Market portfolio, ensuring client success from post-sale through renewals
- Track account health, gather feedback, and execute strategies to prevent churn
- Conduct business reviews and represent account needs in cross-functional discussions to drive product improvements
Required qualifications
- Experience managing a portfolio of client accounts, preferably in a Customer Success role
- Ability to analyze data to identify account health and potential churn risks
- Strong skills in conducting business reviews that align product features with client goals
- Proficiency in leveraging technology and AI tools to enhance customer success efforts
- Demonstrated capability to manage complex account situations independently
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,838 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
