Customer Success Manager

Job Summary

Managing a portfolio of 40-50 mid-market accounts, the full-time remote Customer Success Manager will engage clients through data-driven strategies, host digital webinars, and design scalable engagement programs to enhance client adoption and satisfaction.

Key Responsibilities

• Maintain regular touchpoints with assigned accounts through digital communications and strategic interactions
• Analyze product usage data to identify trends and develop actionable outreach strategies for account management
• Design and implement digital engagement initiatives, including webinars and in-app guidance, to drive client adoption and sentiment

Required Qualifications

• Experience managing a high volume of accounts (40+) with a focus on scalable processes
• Strong data analysis skills to interpret customer usage data and develop outreach strategies
• Familiarity with digital engagement tools and scalable communication strategies
• Proven ability to facilitate presentations and webinars effectively for large audiences
• Exceptional organizational skills and ability to manage multiple programs simultaneously