Customer Success Manager
Job Summary
Seeking an early-career Associate Customer Success Manager for a full-time remote position, responsible for delivering exceptional customer service, building trusted relationships, and leading strategic success planning discussions to enhance customer retention and engagement.
Key responsibilities
- Deliver exceptional customer service to drive retention and NPS
- Build trusted customer relationships and set clear expectations
- Monitor customer health, engagement, and product adoption
Required qualifications
- 1-3 years of client-facing, support, or professional services experience
- Familiarity with Salesforce or other CRM platforms
- Detail-oriented with an interest in leveraging AI to improve efficiency
- Strong problem-solving skills with a focus on delivering customer value
- Beginner to intermediate skills with MS Office, Salesforce, and Tableau
Complete Job Description
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