Customer Success Manager

Job Summary

Owning the customer relationship from onboarding to renewal, the full-time Customer Success Manager will drive adoption of the PEX platform, create measurable value for clients, and expand customer engagement while working remotely.

Key Responsibilities

• Serve as the primary relationship owner for a diverse portfolio of customers, managing the post-sale journey including onboarding and renewals
• Conduct Executive Business Reviews to highlight value delivered and identify expansion opportunities while monitoring key health metrics
• Collaborate cross-functionally with Sales, Marketing, Product, and Support to ensure a unified customer experience and mitigate churn risks

Required Qualifications

• Bachelor's degree
• 3+ years in Customer Success, Account Management, or a related client-facing role
• Proven track record of managing a portfolio of accounts with a focus on retention and expansion
• Expertise in consultative selling and conflict resolution
• Ability to work cross-functionally in a fast-paced, collaborative environment