Customer Success Manager
Job Summary
Supporting Mid-Market customers throughout their lifecycle, the full-time remote Customer Success Manager will serve as a trusted advisor, drive product adoption, and enhance customer satisfaction while managing strategic account plans to influence retention and expansion.
Key responsibilities
- Act as the primary point of contact for assigned Mid-Market customer accounts, ensuring a positive customer experience
- Develop and execute strategic plans for customer journeys, collaborating with Account Management and CS Leadership
- Field customer inquiries and resolve issues by engaging appropriate internal teams for timely resolutions
Required qualifications
- 2+ years of experience in a customer success role
- Experience managing a book of business exceeding $2M in annual revenue
- Strong understanding of the corporate business world, with prior SaaS experience preferred
- Proficiency in MS Office and Salesforce.com; experience with GainSight is a plus
- Ability to present to a wide range of titles, from administrators to VPs
Complete Job Description
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