Customer Success Manager
Job Summary
Owning the growth and retention of a portfolio of approximately 100 mid-market customers, the full-time remote Customer Success Manager will ensure successful platform adoption, manage customer launches, and develop scalable engagement strategies to maximize value from Bonusly.
Key responsibilities
- Manage customer lifecycle to ensure clients realize the full value of the Bonusly platform
- Take ownership of customer success metrics, focusing on renewal, expansion, and upsell opportunities
- Act as the voice of the customer, synthesizing feedback to influence product development and company strategies
Required qualifications
- 3+ years of experience as a Customer Success Manager handling a book of business
- Proven track record in managing renewals and upselling
- Strong understanding of project management and organizational change
- Ability to analyze customer communications for actionable insights
- Familiarity with standard business tools and SaaS platforms
Complete Job Description
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