Customer Success Manager
Job Summary
As a full-time remote Customer Success Manager, the successful candidate will lead post-sales activities for mid-market customers, ensuring effective onboarding, product expertise, and driving renewals while fostering strong relationships to enhance customer satisfaction and retention.
Key responsibilities
- Lead onboarding and implementation for mid-market customers, identifying upsell opportunities
- Collaborate with Account Managers to drive renewals and expansion within the customer base
- Serve as the voice of the customer, providing insights to influence product strategy and improve customer outcomes
Required qualifications
- 5+ years of experience in Customer Success at a SaaS company
- Experience interacting with C-level executives and building trusted relationships
- Proven track record of customer retention and account management
- Familiarity with security or compliance industries is preferred
- Technical competency to understand and effectively communicate Vanta's software solutions
Complete Job Description
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