Customer Success Manager

Job Summary

To support a portfolio of high-value clients, the full-time Customer Success Manager will serve as a strategic partner, driving customer satisfaction and retention by ensuring successful product adoption and resolving technical issues remotely.

Key responsibilities

• Act as the primary contact for operational account needs, facilitating client meetings to review performance and manage escalations
• Partner with customers to define objectives and create Mutual Action Plans, ensuring alignment across multi-divisional environments
• Deliver proactive communication on product updates and prepare insights for Operational and Executive Business Reviews

Required qualifications

• 5-10+ years of experience in Customer Success, Consulting, or Support roles with large or enterprise clients
• Strong technical acumen and experience in multi-product SaaS environments; familiarity with Bullhorn preferred
• Proven ability to manage complex global client relationships across business units and time zones
• Experience leading cross-functional collaboration and delivering results under pressure
• High emotional intelligence and executive presence to manage difficult conversations effectively