Customer Success Manager
Job Summary
Managing a portfolio of manufacturing customers, the full-time Customer Success Manager will drive account renewals, expansion, and customer satisfaction while serving as a trusted advisor to executive stakeholders in a remote-first environment.
Key responsibilities
- Own account management for manufacturing customers, focusing on renewals, expansion, and customer satisfaction
- Lead Executive Business Reviews (EBRs) to demonstrate measurable business outcomes and ROI
- Collaborate with cross-functional teams to enhance customer experience and advocate for customer needs
Required qualifications
- 5+ years of experience in Customer Success, Account Management, or Enterprise SaaS
- Demonstrated success managing executive relationships within complex B2B SaaS accounts
- Proven track record of achieving retention and Net Revenue Retention (NRR) targets
- Strong business acumen with the ability to connect product capabilities to customer outcomes
- Experience in manufacturing or industrial software is a plus
Complete Job Description
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