Customer Success Manager

Job Summary

Supporting a dynamic portfolio of mid-market clients, the full-time remote Customer Success Manager will serve as a trusted advisor, guiding clients through onboarding, engagement, and expansion of their cancer benefit strategy while ensuring high standards of service and client satisfaction.

Key responsibilities

• Lead a large book of mid-market clients, managing all client-related needs and ensuring successful onboarding and engagement
• Build and maintain strong, long-term relationships with key stakeholders, converting clients into advocates for Color's services
• Monitor client performance metrics and conduct regular check-ins to evaluate progress and address challenges

Required qualifications

• Minimum 3 years of experience as a client/customer success manager, preferably in a benefits tech company
• Deep understanding of employee benefits and the digital health space, with knowledge of cancer screening preferred
• Experience managing a flexible client load in a high-growth or start-up organization
• Proficiency in using AI tools and technology to enhance service delivery
• Demonstrated ability to identify growth opportunities and secure upsells across a client portfolio