Customer Success Manager

Job Summary

Owning post-sale customer relationships, the remote Customer Success Manager will drive platform adoption, ensure long-term customer value, and act as a trusted advisor to utility partners in a startup environment.

Key responsibilities:

• Serve as the primary point of contact for electric utility customers, managing the end-to-end post-sale customer experience
• Drive customer engagement with the platform to ensure ongoing ROI and support renewal and retention efforts
• Identify expansion opportunities and advocate for customer needs to influence product direction and roadmap priorities

Required qualifications:

• 6-8 years of experience in a SaaS Customer Success role
• Direct experience in the electric utility industry or supporting technology in utilities
• Proficiency in discussing AI and computer vision concepts with technical customers
• Experience working in Salesforce and other enterprise-level systems
• Self-motivated and goal-oriented with a proven track record of driving customer outcomes