Customer Success Manager

Job Summary

To support a growing portfolio of LetUs customers across Canada, the full-time Customer Success Manager will manage relationships with over 100 clients, focusing on maximizing value, identifying expansion opportunities, and preparing customers for future transitions to the Prisma platform in a remote environment.

Key responsibilities:

• Own the relationship and commercial success of approximately 100+ LetUs customers across Canada
• Proactively identify, develop, and close expansion opportunities within the existing customer base
• Educate customers on the evolving Prisma offering and support future migrations to the broader platform

Required qualifications:

• Experience in Customer Success, Account Management, Sales, or a hybrid customer-facing growth role
• Demonstrated ability to identify and close expansion or upsell opportunities within an existing customer base
• Strong discovery skills for uncovering customer needs through consultative conversations
• Highly organized and comfortable managing a large portfolio with competing priorities
• Curious, proactive, and comfortable learning new products and navigating change