Customer Success Manager
Job Summary
Owning a portfolio of enterprise accounts, the remote Customer Success Manager will drive client adoption, satisfaction, and growth by serving as a trusted advisor and developing tailored success plans that align with clients' business outcomes.
Key responsibilities
- Serve as the primary post-sale point of contact for enterprise accounts and develop tailored success plans
- Lead regular cadence calls and executive business reviews to demonstrate value and deepen client relationships
- Monitor account health, flag risk indicators, and collaborate with Sales and Support on mitigation strategies
Required qualifications
- Experience with CRM platforms (Salesforce or equivalent)
- Proficiency in Microsoft Office / M365 Suite
- Background in renewal and retention management
- Ability to develop account planning and success plans
- Experience in customer communication and correspondence
Complete Job Description
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