Customer Success Manager
Job Summary
To shape the future of Customer Success in a fast-growing SaaS company, the full-time Customer Success Manager will manage post-sale customer relationships, focusing on renewals, account expansion, and long-term retention while working remotely.
Key responsibilities
- Own the full customer lifecycle post-sale, including onboarding, account development, and renewal strategy
- Lead the end-to-end renewal process and proactively mitigate churn through early risk identification
- Identify and drive upsell and expansion opportunities by understanding customer needs and mapping solutions to business outcomes
Required qualifications
- 4+ years of experience in Customer Success, Account Management, or a related client-facing role
- Proven success with renewals, upsells, and customer retention in a SaaS environment
- Experience managing a large and diverse portfolio of customers
- Strong commercial instincts and comfort leading executive-level conversations
- Hands-on experience with CRM tools, preferably HubSpot
Complete Job Description
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