Customer Success Manager

Job Summary

Driving customer satisfaction and revenue growth, the full-time Customer Success Manager will manage key accounts remotely, focusing on customer adoption, retention, and expansion of products like Kami, Companion, and Book Creator.

Key responsibilities

• Serve as the trusted resource for key accounts, ensuring effective communication and understanding of customer needs
• Develop account growth strategies, manage subscription renewals, and identify cross-sell opportunities within the product ecosystem
• Collaborate with sales, marketing, and product teams to enhance the customer experience and achieve long-term goals

Required qualifications

• At least three years of customer success management or account management experience
• Experience in a high-energy, fast-growing environment
• Passion for educating customers and helping them achieve their goals
• A self-starter with a proven track record of success
• Education experience is a plus