Customer Success Manager

Job Summary

To ensure effective adoption and expansion for new and existing clients, the full-time remote Scale Customer Success Manager will manage a portfolio of customer accounts, overseeing onboarding, nurturing client relationships, and driving annual net revenue growth.

Key responsibilities

• Initialize and onboard new customers by understanding their objectives and managing a clear success plan
• Proactively guide and nurture existing customers, identifying risks of churn and developing strategies for retention and adoption
• Collaborate with internal teams to implement feedback and refine Customer Success strategies, focusing on continuous improvement

Required qualifications

• 2+ years of experience in a remote scaled implementation, account management, or customer success role
• Proven track record of upselling and achieving client growth
• Strong operations skills with experience using Customer Success Platforms
• Knowledge and understanding of the legal industry
• Excellent negotiation and presentation skills