Customer Success Manager
Job Summary
Leading customer adoption and retention, the contract Customer Success Manager will oversee the post-sale customer journey for Kleio, ensuring successful onboarding, value realization, and growth while working remotely.
Key Responsibilities
- Own the customer journey from implementation through ongoing adoption and support onboarding activities
- Build executive-level relationships with customer stakeholders and conduct Quarterly Business Reviews (QBRs)
- Identify opportunities for account growth and expansion while driving customer satisfaction and long-term retention
Required Qualifications
- 5+ years of experience in Customer Success, SaaS Account Management, or related fields
- Proven success in managing enterprise customer relationships and driving software adoption
- Experience conducting executive business reviews and strategic customer conversations
- Familiarity with SaaS subscription business models and recurring revenue metrics
- Exceptional relationship-building and communication skills
Complete Job Description
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