Customer Success Manager

Job Summary

As a foundational member of the Customer Success team, the full-time Customer Success Manager will drive customer retention, upsell strategies, and product adoption while engaging with senior customer stakeholders to enhance customer lifetime value, with the option for remote work for highly qualified candidates.

Key responsibilities

• Execute strategies for retention, upsell/cross-sell, and net revenue expansion
• Drive onboarding and product adoption to increase customer lifetime value
• Build trusted relationships with senior customer leaders to position Juno's platform as essential for their success

Required qualifications

• 3+ years in Customer Success, Account Management, or SaaS commercial roles with a focus on expansion
• Proven track record in growing revenue through customer lifecycle management and upsell campaigns
• Expertise in utilizing health scores and forecasting renewal/expansion outcomes
• Ability to engage with C-suite executives and drive collaborative outcomes
• Willingness to contribute to building the Customer Success function from the ground up