Customer Success Manager

Job Summary

To support customer satisfaction and retention, the full-time salaried Customer Success Manager will manage a portfolio of clients, conduct regular check-ins, and coordinate renewal processes while working remotely.

Key Responsibilities

• Serve as the primary point of contact for an assigned portfolio of customers, building trusted relationships and conducting regular business reviews
• Proactively identify and address customer concerns, partnering with internal teams to resolve issues and create success plans for key accounts
• Manage customer renewals by initiating discussions well before contract expiration and tracking renewal statuses within CRM systems

Required Qualifications

• 1-3 years of experience in Customer Success, Account Management, Sales, or a related customer-facing role
• Experience using CRM systems such as Salesforce or HubSpot
• Strong organizational and time-management abilities to manage multiple priorities
• Excellent communication and relationship-building skills
• A high school diploma or equivalent; a college degree is a plus