Customer Success Manager

Job Summary

Managing a portfolio of customers, the full-time remote Customer Success Manager will guide clients through successful platform adoption, drive value realization, and foster strategic expansion while ensuring adherence to established processes.

Key responsibilities

• Manage and retain a book of customers, driving adoption and engagement through established playbooks
• Build strong relationships with stakeholders and deliver personalized recommendations to enhance product utilization
• Utilize customer health analytics to proactively identify risks and ensure progress toward retention and expansion targets

Required qualifications

• 1-3 years of experience in managing customer relationships or implementing solutions
• Proven ability to follow structured processes and achieve consistent outcomes
• Strong communication skills with a focus on building rapport and presenting solutions
• Demonstrated ability to quickly learn new technologies and workflows
• Experience in data-informed environments, utilizing insights to guide recommendations