Customer Success Manager
Job Summary
To drive client success and commercial growth, the full-time Customer Success Manager will manage client relationships from onboarding to renewal, providing insights and solutions in a remote capacity.
Key Responsibilities:
- Build and maintain strategic client relationships, developing stakeholder maps and measurable use cases
- Achieve upsell targets by identifying opportunities and engaging clients with innovative solutions
- Lead the co-creation of client roadmaps and ensure timely documentation of client information in internal systems
Required Qualifications:
- Minimum of 2 years in customer success, account management, or a related client-facing role
- Proficiency in CRM systems (e.g., Dynamics, Skalin) and data analysis tools
- Strong analytical and strategic planning skills with a client-centric approach
- Ability to manage complex client portfolios and identify growth opportunities
- Motivated and autonomous, with a passion for the evolving e-commerce market
Complete Job Description
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