Customer Success Manager

Job Summary

Owning a portfolio of advertiser accounts, the full-time remote Customer Success Manager will drive retention, revenue growth, and strategic partnerships while ensuring clients maximize the value of privacy-compliant, first-party data solutions.

Key responsibilities

• Manage and grow client accounts, driving retention and measurable business impact
• Lead strategic conversations to uncover growth opportunities and drive upsells
• Design and execute campaign strategies, providing expertise on audience targeting and performance optimization

Required qualifications

• 4+ years of experience in account management or campaign strategy within the programmatic or adtech space
• At least 2 years of direct client-facing experience managing relationships and driving outcomes
• Proven track record of growing accounts and identifying revenue opportunities
• Deep understanding of Real-Time Bidding (RTB) and programmatic advertising fundamentals
• Strong ability to communicate technical concepts to non-technical audiences