Customer Success Manager
Job Summary
Proactively managing a portfolio of SaaS and HaaS customers, the full-time remote Customer Success Manager will ensure successful onboarding, drive product adoption, and maintain customer satisfaction and retention.
Key responsibilities
- Guide new customers through implementation and setup while establishing success expectations and milestones
- Serve as the primary contact for customer relationships, proactively managing needs and engagement
- Monitor customer health and identify risks to retention and renewal, collaborating with internal teams for resolution
Required qualifications
- 3+ years in Customer Success or Client Services with B2B SaaS solutions strongly preferred
- Experience in retail loss prevention or asset protection
- Strong organizational skills with a track record of effective onboarding and retention strategies
- Ability to manage multiple customer accounts and projects simultaneously
- Technical aptitude is preferred
Complete Job Description
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