Customer Success Manager
Job Summary
To drive customer engagement and retention, the full-time Customer Success Manager will onboard new clients, analyze customer outcomes, and collaborate with cross-functional teams, all while working fully remotely.
Key responsibilities
- Serve as an adviser to new customers to ensure successful onboarding, engagement, renewals, and expansion of client relationships
- Analyze customer health metrics and gather feedback to understand customer outcomes and inform onboarding and retention strategies
- Collaborate with engineering and development teams to configure the software platform according to customer requirements and troubleshoot technical issues
Required qualifications
- Bachelor's degree is required
- 5+ years of customer success experience in the SaaS and/or DaaS services industry is required
- Experience in advertising, healthcare data analytics, Life Science, or Payer Provider markets is required
- Experience with SQL or other data analytics tools is required
Complete Job Description
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