Customer Success Manager
Job Summary
Partnering with enterprise customers to maximize ROI and drive revenue growth, the full-time Customer Success Manager will build strategic relationships, guide product adoption, and identify expansion opportunities while working remotely.
Key responsibilities
- Building and maintaining strategic relationships with enterprise stakeholders to support their business goals
- Driving measurable customer outcomes by tracking KPIs and ensuring realization of ROI through platform adoption
- Delivering tailored training and strategic advisory to enable customer success and product adoption
Required qualifications
- 5+ years of experience in Customer Success, Account Management, or strategic consulting within a SaaS environment
- Experience managing retention and growth metrics in a customer engagement context
- Familiarity with Salesforce and other CRM or go-to-market systems
- Understanding of SaaS products and business models, with experience in Revenue Operations (RevOps) preferred
- Working familiarity with AI-assisted workflows, data automation, or agentic tooling
Complete Job Description
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