Customer Success Manager
Job Summary
Owning the post-sale client relationship, the full-time remote Customer Success Manager will ensure successful delivery of engagements, maintain account health, and identify growth opportunities for Duarte Academy customers.
Key responsibilities
- Manage the successful delivery of workshops and learning programs, including logistics and client communications
- Serve as the primary post-sale contact for assigned accounts, maintaining regular communication and building relationships with client stakeholders
- Lead Impact Reviews and account planning efforts to capture outcomes and identify expansion opportunities
Required qualifications
- 3-5+ years of experience in Customer Success, Account Management, or a related field
- Experience managing enterprise or strategic customer relationships
- Strong project management and operational coordination skills
- Ability to facilitate business discussions with senior stakeholders
- Experience with CRM systems and customer success tools
Complete Job Description
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