Customer Success Manager

Job Summary

Leading a team of Customer Success Managers, the full-time Manager, Customer Success Management, Small Group will focus on improving customer outcomes through athenahealth products and services while supporting retention and resolving complex issues in a remote or hybrid environment.

Key responsibilities:

• Lead, coach, and support a team of Customer Success Managers in managing customer relationships and account outcomes
• Monitor customer satisfaction and business performance metrics to identify opportunities for improvement
• Partner with cross-functional teams to address customer risks and communicate solutions effectively

Required qualifications:

• Bachelor's degree or equivalent combination of education and work experience
• 3 to 5 years of people management experience preferred
• 3 to 5 years of experience in healthcare, customer success, or related fields preferred
• Experience coaching employees and providing performance feedback
• Foundational project management skills, including managing timelines and deliverables