Customer Success Manager
Job Summary
Proactively managing post-sale relationships, the full-time Customer Success Manager will drive upselling and cross-selling initiatives while ensuring customer satisfaction and retention in a remote capacity.
Key responsibilities
- Collaborate with sales and solutions teams to grow and retain revenue from existing customers
- Lead the renewal process and convert month-to-month customers to term subscriptions
- Act as a trusted advisor, providing onboarding and ongoing support to enhance customer experience and product adoption
Required qualifications
- 3+ years of experience in Account Management or Customer Success within the Enterprise software or Telecommunications industries
- Demonstrated ability to work in a fast-paced technical environment
- Experience proposing or deploying cloud and virtualized compute solutions in enterprise settings is highly desired
- Proven track record of delivering revenue results through consultative selling
- Strong analytical skills to report on customer experience and identify growth opportunities
Complete Job Description
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