Customer Success Manager
Job Summary
Focused on enhancing customer value, the full-time remote Customer Success Manager will manage activation, adoption, retention, and churn for a self-serve customer base while building scalable programs to support customer success.
Key responsibilities
- Own activation, adoption, retention, and churn for self-serve customers
- Build and run lifecycle programs including onboarding, education, and re-engagement
- Utilize product usage data to identify customer health and improve outcomes
Required qualifications
- Ability to create repeatable and scalable processes
- Comfortable working with data for decision-making
- Strong writing and communication skills
- Quick learner of technical products with the ability to explain them clearly
- Early career stage with a willingness to take ownership and challenge assumptions
Complete Job Description
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