Customer Success Manager
Job Summary
Managing a portfolio of B2B SaaS clients, the full-time Customer Success Manager will drive business value from onboarding through renewal, ensuring exceptional customer experiences and fostering strong relationships with stakeholders in a fully remote capacity.
Key responsibilities
- Manage customer relationships to promote loyalty and achieve HR/Compensation objectives using Bettercomp
- Guide customers through product implementation and ongoing adoption while serving as a communications liaison with internal teams
- Proactively monitor customer health, manage risks, and identify opportunities for improvement and renewal
Required qualifications
- 5+ years of experience in a Customer Success Manager role for a B2B SaaS company
- Tech-savvy with the ability to align product functionality with customer needs
- Exceptional listening skills and a collaborative approach to troubleshooting
- Strong analytical skills to translate insights into actionable recommendations
- Proven ability to nurture positive business relationships and maintain confidentiality with sensitive data
Complete Job Description
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