Customer Success Manager

Job Summary

To support a rapidly expanding team, the full-time remote Customer Success Manager will manage post-sale activities, advocate for customer needs, and enhance client retention through strategic engagement and relationship-building.

Key responsibilities

• Function as the customer advocate, providing internal feedback to improve service for schools
• Manage all post-sale activities for clients, ensuring they realize value from the platform
• Track accounts to identify churn risk and proactively engage to eliminate that risk

Required qualifications

• 3+ years of experience in customer success or a similar role
• Background in account management and/or sales preferred
• Proven track record of delivering value to clients
• Strong understanding of value drivers in recurring revenue business models
• Demonstrated desire for continuous learning and improvement