Customer Success Manager
Job Summary
Driving customer satisfaction and loyalty, the full-time Customer Success Manager will lead a virtual team to ensure successful adoption of products and services in the manufacturing sector while working remotely.
Key responsibilities
- Manage program deliveries and foster strong relationships with customers to enhance their experience and engagement
- Identify and drive customer outcomes by leveraging business value realization and supporting their digital journey
- Lead executive steering committee meetings and collaborate with internal teams on potential upsell opportunities and escalations
Required qualifications
- Bachelor's degree, master's degree, or equivalent work experience in a relevant field
- Delivery project experience in customer-facing roles, preferably in manufacturing
- Strong understanding of industry trends, operating KPIs, and value drivers
- Ability to develop Value Metrics and measure outcomes of customer success programs
- Fluency in English and local language, with strong interpersonal and relationship-building skills
Complete Job Description
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