Customer Success Manager
Job Summary
Driving customer retention and growth, the full-time Customer Success Manager will manage Digital and Smart Business Engagement model customers remotely, ensuring satisfaction and adoption of QAD products while tracking interactions and collaborating with sales executives.
Key responsibilities
- Meet regular renewal and customer satisfaction targets while increasing customer utilization of QAD products
- Develop, maintain, and deliver Customer Journey artifacts, tracking all customer-related interactions in Salesforce
- Partner with global sales executives to address customer issues, support escalations, and identify new opportunities
Required qualifications
- Bachelor's or Master's degree with 3 to 5+ years of sales-related, project implementation, or customer service experience
- 2-4 years of ERP/SaaS software experience is a plus
- Proficiency in using analytical tools to analyze data and identify trends
- Ability to persuade peers and gain buy-in for proposed changes or initiatives
- Experience in building rapport with clients and colleagues through active listening and empathy
Complete Job Description
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