Customer Success Manager
Job Summary
To support customer adoption of AI-enabled legal technology, the full-time Customer Success Manager will manage client relationships, guide onboarding and training, and drive product utilization while working remotely.
Key responsibilities
- Own relationships with a portfolio of customers using Epiq's SaaS products
- Help customers onboard, adopt, and expand their use of AI-driven legal technology
- Communicate product updates, release notes, and best practices to clients
Required qualifications
- Experience supporting customers in a SaaS, legal tech, or eDiscovery environment
- Ability to teach users and simplify complex technology
- Comfortable working with diverse stakeholders, including executive decision-makers
- Proven track record in environments with evolving processes
- Strong customer-first mindset
Complete Job Description
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