Customer Success Manager

Job Summary

Managing a portfolio of high-value clients, the full-time remote Customer Success Manager will ensure client satisfaction, drive product adoption, and identify new business opportunities while acting as a trusted advisor between customers and internal teams.

Key Responsibilities

• Build and nurture strategic relationships with major clients to ensure satisfaction, retention, and growth
• Understand customer goals and business needs through in-depth discovery and regular communication
• Propose new products, features, and solutions to drive customer value and support ongoing success

Required Qualifications

• Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles
• Strong ability to build relationships and influence stakeholders at all levels
• Proficiency in English with excellent communication and presentation skills
• Data-driven mindset with experience in analyzing metrics and translating them into business outcomes
• Experience in industry sectors such as gaming, SaaS, or fintech is a plus