Customer Success Manager
Job Summary
Driving customer satisfaction and business growth, the full-time remote Customer Success Manager will manage client success from onboarding to renewal, serving as a strategic advisor while overseeing a portfolio of accounts generating over $2M in annual recurring revenue.
Key responsibilities
- Manage all aspects of client success, including onboarding, training, upselling, and renewals
- Analyze account-specific data to develop strategic action plans addressing churn risk and upsell opportunities
- Collaborate with internal teams to enhance the customer experience and maximize product adoption
Required qualifications
- 3-5 years of experience in Customer Success, strategic account management, or consulting
- Proven ability to serve as a trusted advisor and align customer objectives with product offerings
- Strong analytical skills with proficiency in Excel and PowerPoint for data visualization
- Bachelor's Degree required
- Experience in B2B sales, renewals, and upsells is a plus
Complete Job Description
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