Customer Success Manager
Job Summary
Owning a portfolio of enterprise accounts, the full-time remote Customer Success Manager will manage onboarding, retention, and expansion efforts while ensuring account health and conducting quarterly business reviews.
Key responsibilities
- Serve as the accountable owner for a tiered portfolio of enterprise accounts, maintaining relationships across IT, procurement, and finance stakeholders
- Run monthly account-health cadences to track SLA attainment and execute escalation plays for accounts trending red
- Lead structured Quarterly Business Reviews to document delivered value and convert service reviews into expansion conversations
Required qualifications
- 5+ years in customer success, account management, or client services for enterprise B2B customers, with direct accountability for retention or revenue outcomes
- Experience in managed services, telecom/mobility, SaaS, or IT services, with comfort discussing SLAs and recurring-revenue contracts
- Demonstrated record of renewing and expanding enterprise accounts, with comfort carrying retention/expansion targets
- Strong executive presence, capable of leading business reviews for IT and finance leaders
- US work authorization
Complete Job Description
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