Customer Success Manager
Job Summary
Owning strategic customer relationships, the full-time Customer Success Manager will manage a portfolio of healthcare systems and life sciences organizations, guiding them through research and analytics workflows while ensuring successful adoption and value realization from Truveta's products in a hybrid work environment.
Key responsibilities:
- Develop success plans and manage customer relationships across onboarding, adoption, research execution, and renewal readiness
- Guide customers through research workflows, including cohort definition, feasibility assessment, and data interpretation
- Translate customer goals into clear requirements and coordinate with cross-functional teams to drive progress
Required qualifications:
- 4+ years of experience with electronic medical record (EMR) data or real-world data (RWD) in a healthcare context
- 2+ years of experience in customer success or account management, preferably in life sciences or healthcare analytics
- Demonstrated experience in public health research, epidemiology, or clinical research
- Strong project and stakeholder management skills with the ability to align diverse audiences
- Experience working independently and managing multiple customer priorities simultaneously
Complete Job Description
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