Customer Success Manager

Job Summary

Acting as the primary point of contact for customers, the full-time remote Customer Success Manager will manage customer support, optimize software value, and facilitate user training while collaborating with internal teams to enhance product adoption and resolve issues.

Key responsibilities

• Provide day-to-day Tier 1 support and troubleshoot issues for existing customers, managing a pipeline of support tickets
• Collaborate with engineering to resolve Tier 2-3 issues and bugs while supporting teammates and customers as needed
• Manage education support initiatives, including customer training, user guides, and webinars

Required qualifications

• Bachelor's degree or equivalent practical experience preferred
• 1-3 years of experience in customer support, help desk, or customer service, preferably in a SaaS or technology environment
• Willingness to learn about the construction technology industry
• Familiarity with modeling software such as Revit or AutoCAD is a plus
• Proficiency in Microsoft Suite applications