Customer Success Manager
Job Summary
Driving customer retention and growth, the full-time Customer Success Manager will support and nurture Digital and Smart Business Engagement model customers remotely, ensuring satisfaction and adoption of QAD products.
Key responsibilities
- Meet regular renewal and customer satisfaction targets while increasing customer utilization of QAD products
- Develop and maintain Customer Journey artifacts and track all customer-related interactions in Salesforce
- Collaborate with global sales executives to address customer issues, support escalations, and identify new opportunities
Required qualifications
- Bachelor's or Master's degree with 3 to 5+ years of sales-related, project implementation, and/or customer service experience
- 2-4 years of ERP/SaaS software experience is a plus
- Proficiency in using analytical tools to analyze data and identify trends
- Ability to build rapport with clients and colleagues through active listening and empathy
- Experience in independently handling routine client interactions and resolving common issues
Complete Job Description
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